Refund Policy
Returns & Exchanges
Fragrances are personal-care products, so for hygiene reasons we do not accept returns or exchanges on opened or used products. We also cannot accept returns for change of mind or if you do not like the scent.
Damaged, Leaking or Wrong Product
If your order arrives damaged, leaking or you receive the wrong product, we will replace it free of charge. Please follow these steps:
1. Record an unboxing video when you open your parcel, showing the sealed package being opened.
2. Contact us within 48 hours of delivery on WhatsApp (+91 72002 29032) or email (delurefragrances@gmail.com) with your order number and the video.
3. Once verified, we will send you a free replacement. If the product is out of stock, we will issue a full refund to your original payment method within 5-7 working days.
Cancellations & Exclusions
Once an order is placed, it cannot be cancelled.
We cannot offer a replacement or refund for: opened or used products; change of mind or not liking the scent; issues reported more than 48 hours after delivery or without an unboxing video.